This provider might not be worth the cheap prices.
TDB Reviews Team
Featured Extended Warranty Companies
We reviewed every major warranty company for coverage, affordability and more. Here are our recommendations.
CarShield
Best Value
Our research shows that CarShield has some of the lowest warranty rates available.
CARCHEX
Runner-Up, Best Provider
Industry leader with one of the highest mileage limits of any extended warranty provider.
(866) 365-6130
Affiliate Disclosure
Auto repairs can be expensive, especially when it comes to critical parts, such as the engine or transmission. Although a manufacturer’s warranty will cover repairs the first few years, many people keep their car, truck or SUV long beyond that period and encounter problems later. An extended car warranty can cover repair costs and protect you from the surprise and stress of expensive trips to the service center.
Our team looked into the best extended auto warranty companies to compare coverage, pricing and other factors, such as how well each company handles claims and the types of customer reviews it receives. Below, we explore Delta Auto Protect reviews and provide our take on the warranty company. If you’re shopping for an extended car warranty, we suggest getting several quotes from top providers to find the best coverage and price.
Delta Auto Protect
Delta Auto Protect has offered vehicle service contracts since 2013. The company directly administers its extended warranties, unlike numerous businesses that offer plans from other companies and act as a middleman. Omega Vehicle Services, LLC, owns Delta Auto Protect.
Vehicles in Florida, Missouri, Texas and Washington are not eligible for extended auto warranties from Delta Auto Protect.
The most important feature of Delta Auto Protect is their commitment to affordability by offering a Price Match Guarantee. While some exclusions apply, you can show Delta Auto Protect a quote from a competitor offering the same level of coverage and they will match the price.
- Company Name:Delta Auto Protect
- Year Founded:2014
- Headquartered in:Philadelphia, PA
- BBB Accredited: No, and not rated by the BBB
- Endorsements:Featured on NBC News, as well as ABC, Fox, ESPN, and on Forbes.com
Here are our Delta Auto Protect review scores:
| Overall Rating | 4.0 / 10.0 |
|---|---|
| Industry Reputation | 4.0 |
| Coverage | 6.0 |
| Warranty Cost | 4.5 |
| Transparency | 3.5 |
| Customer Experience | 2.0 |
Delta Auto Protect Warranty
Extended vehicle service contracts from Delta Auto Protect are designed to cover the costs of repairs after the original manufacturer’s warranty has expired. Plans can cover vehicles for up to eight years. Coverage is available for vehicles up to 20 years old or 140,000 miles.
Delta Auto Protect provides three levels of plan options to meet the needs of drivers. These include a Diamond Plan, Diamond Plus plan, and Diamond Premier plan. All three plans come with a 24/hour roadside assistance service and rental car reimbursement. The roadside assistance service includes towing services, fuel delivery, and locksmith services.
Delta Auto Protect Diamond Plan Coverage
The Diamond Plan is the most basic plan offered by Delta Auto Protect. It provides a reasonable amount of coverage to most major vehicle systems, including:
- Engine
- Transmission
- Cooling system
- Electrical systems
- Drive Axle
- Brake system
- AWD
Delta Auto Protect Diamond Plus Coverage
The Diamond plus plan offers a higher level of coverage than the regular Diamond Plan. In addition to the systems covered in the Diamond plan, the Diamond Plus plan includes:
- 4×4/AWD systems
- Steering systems
Delta Auto Protect Diamond Premier Coverage
The Diamond Premier plan is Delta Auto Protect’s highest level of coverage. It provides all of the coverage of the lower tier plans as well as protection for:
- Air conditioning
- Fuel system
- ABS-brakes
- Suspension
- Super/turbo charger
- Hi-Tech electronics such as factory-installed backup cameras or sunroof motors
- Seals and gaskets
- GPS navigation system
Delta Extended Warranty Coverage
There are three coverage levels available. Here is a summary of what each Delta Auto Protect plan covers:
| Diamond | Diamond Plus | Diamond Premier | |
|---|---|---|---|
| Engine | ✓ | ✓ | ✓ |
| Transmission | ✓ | ✓ | ✓ |
| Drive axle | ✓ | ✓ | ✓ |
| Brake system | ✓ | ✓ | ✓ |
| Cooling | ✓ | ✓ | ✓ |
| Electrical | ✓ | ✓ | ✓ |
| Four-wheel and all-wheel drive | ✓ | ✓ | ✓ |
| Steering | ✓ | ✓ | |
| Anti-lock brake system | ✓ | ||
| Suspension | ✓ | ||
| Super/turbocharger | ✓ | ||
| Seals and gaskets | ✓ | ||
| High-tech features | ✓ | ||
| Air conditioning | ✓ | ||
| Fuel system | ✓ |
Every plan comes with 24-hour roadside assistance, which includes towing, lockout service, jump-starts and fuel delivery. Delta Auto Protect reimburses for car rentals at a higher rate than many other extended warranty providers ($65/day for four days). If your car breaks down far from home, you may also be reimbursed up to $150 to cover meals and lodging.
Cost of Delta Auto Protect
In our research, we found Delta Auto Protect costs to be on par if not cheaper than other extended car warranty providers. Prices depend on a vehicle’s make, model, age and mileage. If you get a lower quote from another company, Delta Auto Protect promises to match it if the coverage is the same.
The size of the down payment required depends on which plan you choose. Delta Auto Protect offers 24-month payment plans, making monthly payments affordable. Some vehicle service contracts have no deductible.
How to Get a Quote and File a Claim
To get a quote, you can contact Delta Auto Protect directly by phone or fill out a form online. The quote you receive will expire quickly (possibly within a few hours). If you want to compare options from several companies (and you should), we suggest that you request information from other providers first, so you will be able to compare their plans and prices to those from Delta Auto Protect. That will allow you to make an informed decision without feeling rushed and take advantage of the company’s price match guarantee.
Since Delta Auto Protect directly administers its own plans, the hope is that you’re able to file claims and resolve disputes more easily than you would with companies that act as a middleman.
The Delta Auto Protect staff include technicians certified through the National Institute for Automotive Service Excellence (ASE). When you file claims, representatives communicate directly with repair facilities and review records to decide whether they agree with a mechanic’s diagnosis of a problem and estimated cost of repairs.
Repairs eligible for coverage under a vehicle service contract must be performed by an ASE-certified mechanic. Payments for labor are based on a repair facility’s posted hourly rate.
You can transfer or cancel Delta Auto Protect contracts. The Delta Auto Protect cancellation policy is that if you change your mind within the first 30 days and haven’t filed a claim, you’re eligible for a full refund.
Delta Auto Protect BBB
According to the Better Business Bureau (BBB), Delta Auto Protect has received a large number of customer complaints. Some customers said they were subjected to aggressive sales tactics. Quotes from Delta Auto Protect expire quickly, and consumers reported receiving numerous phone calls and said representatives pressured them to sign up for a plan before they had had a chance to review it or compare it to other options.
Reviews On Delta Auto Protect
Customers who purchased a vehicle service contract cited other problems. Some reported that claims that should have been covered were instead denied, staff failed to return phone calls and respond to emails, and the company asked customers to remove negative online reviews before it would agree to address problems.
The last five-star Delta Auto Protect review was posted in August 2018:
“I recently heard some noises coming from my car and took it into the shop. Turned out I needed a new water pump, and Delta went ahead and paid the claim with no questions asked. They paid directly to my repair shop, so I did not have to come out of pocket and get reimbursed. A++ experience for me!”
– Brian K., BBB
Below are some complaints submitted to the BBB:
“Delta Auto Protect authorized repairs, promised to pay me or mechanic, over a year now still waiting to be paid. In the meantime, I had to pay for repairs out of pocket. Please help a Gulf War Veteran receive the monies I was promised. Thank you!”
“On May 23, 2018, I filed for a refund of my auto warranty due to the vehicle being totaled in an accident. I have provided all necessary photos and notarized papers two times. I have made 100s of calls inquiring about my refund of approximately $495.00. They have yet to issue my refund, which according to their policy should be in 60 days. They continue to say there are delays in the finance department. I know I am not the only one who has had issues with this company.”
– Complaint dated January 23, 2020
Delta Extended Warranty Reviews
Delta Auto Protect offers affordable vehicle service contracts. Its offer to match competitors’ pricing can be an attractive selling point for consumers who are looking to save money.
However, the company has been criticized for its aggressive sales tactics. Customers have reported that they felt pressured to purchase a plan without having an opportunity to fully review their options, since the price quoted was only available for a limited time. Consumers have also complained about poor customer service, including problems getting claims approved and refunds issued, as well as unresponsive staff.
Is Delta Auto Protect A Good Company?
Delta Auto Protect reviews are largely negative online, and the extended warranty company is the subject of a lawsuit filed by the Pennsylvania Attorney General. Even though its low prices may be appealing, we believe the negatives should give consumers pause.
Pros
-
Price Match Guarantee and affordable plans
-
30-day money-back refund guarantee
-
Direct provider
Cons
-
Over 500 BBB complaints in last 3 years
-
Many reviews mention difficulty to get refund after canceling within 30-day period
Our Picks for Best Extended Car Warranties
With so many companies offering extended warranties, it can be difficult to gather all the information necessary to be sure you choose the right plan and provider for you. We took the time to review several of the best extended car warranty companies to figure out which ones offer the right combination of coverage, affordability and customer service.
Since every driver and vehicle has different needs – and since extended warranty prices depend on many factors – we recommend that you request quotes from a few companies before you purchase a plan. Here are a couple of our favorite extended car warranty companies.
CarShield: Most Affordable
CarShield has sold extended warranties for more than 15 years and has covered over a million vehicles. It offers extended warranties with low deductibles or no deductible for covered repairs. Customers may have repairs performed by any ASE-certified mechanic.
CarShield offers six levels of coverage, including coverage that other companies don’t always include in their plans. For example, CarShield sells extended warranties that cover high-tech components or motorcycles and all-terrain vehicles. Overall, we gave CarShield 9.0 out of 10.0 stars.
Most Affordable
Our research shows that CarShield has some of the lowest warranty rates available.
CLICK TO CALL
(855) 339-9006
CARCHEX: Best for High-Mileage Cars
CARCHEX has sold vehicle service contracts for over 20 years and has a reputation for providing excellent customer service. CARCHEX has earned endorsements from several industry leaders, as well as an A+ rating from the BBB.
The company offers plans with five levels of coverage, and protection lasts up to 10 years. These plans are available for both new and pre-owned vehicles, including ones with high mileage, but options are more limited for owners of luxury vehicles. Most CARCHEX extended warranties also include coverage for roadside assistance, rental car reimbursement and trip interruption.
CARCHEX offers competitive rates and prides itself on its No-Haggle, Low-Price, Everyday Guarantee™ that makes it easy for customers to understand their options and the costs of various service contracts. Overall, we awarded CARCHEX 9.4 out of 10.0 stars.
Runner-Up, Best Provider
Industry leader with one of the highest mileage limits of any extended warranty provider.
CLICK TO CALL
(866) 365-6130
CARCHEX vs. CarShield: Which Provider is Better?
Conclusion
Delta Auto Protect provides three levels of vehicle coverage at an affordable price. All three levels come with 24/hour roadside assistance and rental car reimbursement if your car is in the shop. Contracts are fully transferable and can be fully refunded if canceled within the first 30 days of the contract.
- Best for:Drivers looking for the most affordable coverage for their vehicles of almost any age. While Delta Auto Protect has some restrictions for mileage, they do offer extended warranties for older vehicles.
- ASE-certified staff:Delta Auto Protect employs retired mechanics and other ASE-certified technicians to help you better understand coverage options and work with repair shop staff.
- 30-day money-back guarantee:If you decide Delta Auto Protect isn’t right for you, you can cancel your contract and receive a refund check by mail.
- Rental car reimbursement:If your covered repairs are going to take eight hours or more, Delta Auto Protect provides up to $65 a day in rental car reimbursement to help you keep your appointments.
- Price Match Guarantee:Provide Delta Auto Protect with a quote from a competitor and they will match the price. This is dependent on the level of coverage being the same and excludes promotions and discounts from competitors.
- Affordability:Delta is known for being an affordable option for extended warranty contracts and is consistently less expensive than its competitors.
- Claims paid directly:When you file a claim and take your car in for a covered repair at a certified repair shop, Delta Auto Protect pays the repair shop or dealership directly. You will only be responsible for the deductible. Some plans come with no deductible at all.
- Free quote:You can get a free quote online from Delta Auto Protect’s website or by calling their customer service line. Quotes may expire in a short time frame, even as little as a few hours, so you may have to get a new quote if you are hesitant to sign a contract right away.
Methodology
The Detroit Bureau collects data from every major car warranty provider to formulate rankings of the best warranty companies. Our in-depth rating system takes into account coverage, pricing, transparency, customer satisfaction and ratings from industry experts. Each provider is given a weighted score in five categories, as well as an overall score out of 10.0.
We recommend auto warranty companies based on these rankings, but we also encourage you to perform your own research and compare quotes to find the best coverage.Delta Auto Protect Diamond
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FAQs
Why are extended warranties not recommended? ›
About 1 in 5 consumers who use an extended warranty is dissatisfied with the repair, and service can take a long time or require multiple tries to get it fixed. There's also the risk that the warranty provider will go out of business. Consider how much repairs would cost.
What happened to Delta auto Protect? ›These Extended Service Programs, as the company officially calls its vehicle service contracts, pay for your covered auto repairs should a mechanical breakdown occur. However, Delta Auto Protect stopped taking on new customers in 2020.
Which is the best extended car warranty company? ›- Endurance: Best for older and high-mileage cars.
- Carchex: Best plan options.
- CarShield: Best for motorcycles & ATVs.
- Concord Auto Protect: Best customer satisfaction.
If you keep or lease your car for less than the length of your factory coverage, you do not — repeat, do not — need an extended warranty. If you plan on keeping your car until the wheels fall off, you might consider buying an extended warranty to cover repairs in the car's fifth and sixth year or longer.
Do dealerships make money on extended warranties? ›Dealerships make significant money from aftermarket sales, which includes selling gap insurance, car products and accessories, and extended car warranties. Each warranty plan that a dealership sells can add up to $2,000 per purchase to its bottom line.
What is the lawsuit against Delta auto Protect? ›The lawsuit says Delta advertised “24/7 customer service” to entice sales, but when consumers and the repair shops called about missing payments, the company dodged them, re-routed their calls, left them endlessly “on hold.” They also failed to return messages.
What is better than CarShield? ›Compared to CarShield, CARCHEX offers more differentiated coverage between tiers. The Titanium plan is available for new and pre-owned vehicles, and optional vehicle coverage for high-tech electronics and windshield repairs is also available.
Who is behind the extended car warranty calls? ›It is investigating these calls for law-breaking, the agency added. The FCC identified eight carriers it said were responsible for carrying these calls: Fugle Telecom, Geist Telecom, Global Lynks, Mobi Telecom, SipKonnect, South Dakota Telecom and Virtual Telecom.
Which car warranty company has the best reviews? ›- Best for High-Mileage Vehicles: Endurance.
- Best for Customer Support: Concord Auto Protect.
- Best for Warranty Plan Options: Carchex.
- Best for Complete Vehicle Coverage on All Plans: ProtectMyCar.com.
- Best Online Warranty Marketplace: Platinum Auto Warranty.
If you do want to purchase an extended warranty, remember that the price can be negotiated, just like the purchase price for the car.
How much profit is in an extended warranty? ›
30-60% repairs, 25-50% dealer commission, and 10-20% warranty company administration and profit. Dealers will rarely negotiate the price of an extended warranty. New car dealers typically mark up their manufacturer's warranty by 25%-30%.
What percentage of people buy extended car warranties? ›Around 66 percent of American drivers purchase an extended car warranty, according to a study by Forbes.com. That's a pretty high percentage, so it's worth taking a closer look at whether or not getting an extended warranty is the right decision for you.
What are 5 common acts that void your vehicle's warranty? ›- Off-Road Driving.
- Racing or Reckless Driving.
- Overloading.
- Natural Disasters (flooding, fire, earthquake, etc.)
- Poor Car Maintenance.
- Using Improper Fluids.
- Some Aftermarket Parts or Modifications (see above)
Environmental damage: If your vehicle was damaged in a fire, flood, hailstorm, earthquake or any other environmental disaster, the automaker will not honor your warranty. Altered odometer: If your car's odometer has been disconnected, tampered with or replaced, the dealership cannot determine the exact mileage.
Are extended warranties a waste? ›The Best Warranty Is a Savings Account
Extended warranties are rarely worth your money. Products don't break on their own, and when they do, the price of repairs is usually lower than what you'd spend on an extended warranty. Sure, some people have saved a lot of money with extended warranties.
Based on the quotes our review team has collected, an extended car warranty can cost anywhere from $1,300 to $4,600, with the average cost being around $2,600. Prices vary so widely because there are many factors that can influence costs, such as the plan type and contract length you choose.
What should you not say to a car salesman? ›- “I'm ready to buy now.” ...
- “I can afford this much per month.” ...
- “Yes, I have a trade-in.” ...
- “I'm only buying the car with cash.” ...
- “I'm not sure…which model do you think I need?” ...
- “Oh, I've wanted one of these all my life.” ...
- “I'll take whatever the popular options are.”
You can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. If the warranty was included in your loan, your car payment won't drop, but you may pay off the car sooner after the refund is deducted from your balance.
What is the average CarShield payment? ›On average, CarShield vehicle protection plans cost between $99 and $129 per month. These competitive rates help keep the company near the top of the extended auto warranty industry.
Why does CarShield have so many complaints? ›The BBB website lists more than 1,500 complaints against Carshield and gives the company an 'F' rating. "The reason that they have an 'F' grade is because of advertising issues, and also because they failed to address the underlying pattern," said Chris Thetford, a spokesman with the Better Business Bureau.
What is the downside of CarShield? ›
What are the cons of CarShield? While CarShield is overall a strong warranty provider, its major cons are that the company has a relatively high number of poor reviews online and that its rental reimbursement policy doesn't come with all plans.
How much is CARCHEX per month? ›Generally, a CARCHEX warranty costs about $100 to $250 per month or about $214 to $730 per year, depending on your term lengths and payment plan.
Does extended warranty cover engine replacement? ›Fortunately, if you have any type of extended warranty, your engine is almost certainly covered by your extended warranty, and if you've taken good care of your car and just had some rotten luck with your engine, your extended warranty will probably come to save the day.
How to mess with extended warranty calls? ›- Say that you already purchased a policy.
- Ask to be put on the Do No Call List.
- Block the caller.
When your warranty company refuses to honor the terms of a warranty, you may have a claim for breach of contract. The amount allowed in small claims varies from state to state, but for most products, you can sue in small claims court.
Which vehicle has the best bumper-to-bumper warranty? ›- Hyundai. Bumper-to-bumper coverage: 5 years/60,000 miles. ...
- Genesis. Bumper-to-bumper coverage: 5 years/60,000 miles. ...
- Mitsubishi. Bumper-to-bumper coverage: 5 years/60,000 miles. ...
- Kia. Bumper-to-bumper coverage: 5 years/60,000 miles. ...
- Lincoln. ...
- Infiniti. ...
- Cadillac. ...
- Lexus.
CarShield: Cheapest Car Warranty
Unlike other extended warranty companies, CarShield offers month-to-month coverage starting as low as $99 per month. Additionally, CarShield's plans have no deductible, so drivers do not have to worry about having enough money when they need a repair.
Is Your Vehicle Unreliable? An extended warranty is worth your time if your car isn't extremely reliable and you wouldn't necessarily be able to pay for major repairs right now. If you purchase a used car from a dealer, an extended warranty could be the right choice if you're uncertain about a vehicle's reliability.
Do you get money back if you cancel an extended warranty? ›You can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. If the warranty was included in your loan, your car payment won't drop, but you may pay off the car sooner after the refund is deducted from your balance.
Why do dealerships push warranty? ›Warranties offered by car dealerships are backed by the manufacturer and typically include services at any franchised dealership, which means that your warranty guarantees access to top-notch service from a factory-trained technician using factory parts.
Does extended warranty add resale value? ›
An extended warranty can increase resale value.
Since the warranty gives the buyer extra peace of mind when buying a used vehicle, it can increase the resale value for the seller.
Like most insurance policies, an extended warranty is something you pay for in the hope that you'll never need to use it. For many owners, it's worth paying the price for peace of mind; even if your car is built by a brand renowned for its reliability, there's always a risk that something could go wrong.
Is it worth getting an extended warranty on a used car? ›A used car extended warranty might be worth it if the vehicle make and model has a poor reliability record. Extended warranty on used cars isn't needed if the vehicle still has the manufacturer's warranty. Consider used car warranties that exclude specific repairs rather than those that list what they will cover.
What are the reasons you don't need to buy an extended warranty? ›- Insurance is a losing proposition. ...
- You may be purchasing insurance you already have. ...
- The fine print can be costly. ...
- Your purchase will depreciate quickly. ...
- You may forget about the warranty. ...
- 5 Effective Ways to Establish Yourself as a Thought Leader.
- Refrigerators and Freezers.
- Washer and Dryers.
- Dishwashers.
- Microwaves.
- Ovens and Stoves.
- Heaters and Air conditioners.
Although you can purchase an extended auto warranty at any time, waiting until the original factory coverage has expired will generally mean paying a higher premium rate. The most advantageous time for purchase may be near the end of the original warranty term.
What are two items typically not covered in a car warranty? ›So, as a general rule of thumb, warranties won't cover parts that wear out from intended use. This includes tires, brakes, batteries, exterior paint, head lights.
Will changing my own oil void my warranty? ›Changing your own oil won't directly void your car manufacturer's warranty. However, the manufacturer won't cover the repairs if you damage your car while trying to change your own oil. If you're going to do your own oil changes, use the type of oil recommended by the car manufacturer.
Does a late oil change void warranty? ›The simple answer here is yes, your warranty will be partially voided if you do not change your oil in a timely fashion with proper fluids. However, the dealership must prove that your failure to service your car did without reasonable doubt cause the malfunction and need for repair.
Why you should not get an extended warranty on a new car? ›Remember, the warranty covers only things that break on your car. Warranties don't cover oil changes, brake jobs, tires or other “wear items,” meaning things that are subject to wear. A veteran car dealer recently told me that only 1 in 10 people who buy extended warranties winds up using it.
Do you have to get your car serviced at the dealership to keep warranty? ›
No, you are not required to take your new vehicle back to the Main Dealer for servicing simply because it is in warranty. Providing the garage follows the manufacturer's service schedule and uses original/manufacturer OEM approved parts - you are free to use any garage you prefer.
What are the disadvantages of an extended warranty? ›Con: They Are More Expensive When Purchased Later
The best prices, though, are when the vehicle is new. In addition, with a few miles on the odometer, you will command a top deal. For new cars, the service contract will not kick in for several years, usually near the time the original warranty expires.
An extended warranty is worth your time if your car isn't extremely reliable and you wouldn't necessarily be able to pay for major repairs right now. If you purchase a used car from a dealer, an extended warranty could be the right choice if you're uncertain about a vehicle's reliability.
Does extended warranty cover engine failure? ›Fortunately, if you have any type of extended warranty, your engine is almost certainly covered by your extended warranty, and if you've taken good care of your car and just had some rotten luck with your engine, your extended warranty will probably come to save the day.
Who is the best car warranty company? ›- Best for High-Mileage Vehicles: Endurance.
- Best for Customer Support: Concord Auto Protect.
- Best for Warranty Plan Options: Carchex.
- Best for Complete Vehicle Coverage on All Plans: ProtectMyCar.com.
- Best Online Warranty Marketplace: Platinum Auto Warranty.
A vehicle service contract is the same as an extended warranty. These warranties not only offset repair costs, but often cover the costs of parts, labor, and even taxes.
Do all extended warranties have a deductible? ›Most third party warranties have deductibles but extended factory warranties do not typically have a deductible for repairs. This means if you need something repaired and the warranty covers it, you may be paying anywhere from $50 to a few hundred dollars for the repair.